Our partner is a growing SSC, which would like to extend its Customer Service site.
We are looking for candidates with strong French and English language skills to join their team!
French speaking First Line Analyst
Feladataim
- Answering support queries via tools, phone and email, keeping daily contact with users calling from all over Europe
- Resolving IT issues of our partners which can occur during the course of office work
- Documentation and logging of calls on the ticketing tool
- Delegation of problems which cannot be resolved on first level to the competent teams
- Maintaining and improving customer satisfaction level
Az Ön képzettségi szintje
- Fluent or native English, and French language knowledge
- Excellent communication skills, both written and verbal
- Self-motivated and able to work under minimal supervision, proactivity
- Good problem solving skills
- Customer orientated personality
- Strong MS Office skills
Amit ajánlunk
- Professional development opportunities
- Outstanding salary and benefit package (All you can move card, phone, etc…)
- A company with a stable background
- Language learning opportunities
- Good working atmosphere
